Government agencies are at a crossroads. Governments today often rely on a patchwork of systems to address their complex needs, which span citizen services, community outreach, field service, project management, and financial oversight. Cloud technology gives big government a way to stay competitive, and stay relevant-in an expanding world of big business. Agencies no longer have to focus efforts on operational management because they have new, scalable, efficient ways to meet user demands. Technology gives them an opportunity to leapfrog the typical innovation process, reset goals, and increase expectations as they transform into an agency that brings innovative, relevant leadership to the community they serve.